News & Analysis

Analysis: Reality check for Motorola

Bolaji Ojo

11/3/2009 11:48 AM EST

Motorola Inc.'s history in the cellular handset market should hold a cautionary lesson for Sanjay Jha but all indications are that the co-CEO of the company is executing a strategy fraught with danger and likely to repeat mistakes made by previous management at the American electronics icon.

One year after joining the company from Qualcomm Corp., Jha has whittled down operating costs in the mobile devices division and recently unveiled the company's flagship product, the Droid, a so-called smartphone that aims to take on Apple Inc.'s hot-selling iPhone and a bunch of other similar devices from the likes of Nokia, Samsung and Sony-Ericsson.

Jha is betting Motorola mobile's future on smartphones supported by other cellular devices he describes as "feature phones," or less technology and software rich products targeted at price conscious customers in the developed countries and consumers in less affluent parts of the world who use phones primarily for basic voice and text communication.

"Smartphone success for us in 2010 will drive, almost singularly, our financial performance in 2010," Jha said during a conference call to discuss the company's third quarter results. "Throughout next year, we will continue to shift our product mix as we focus on addressing the smartphone opportunity and reduce our reliance on feature phones. Our smartphone traction is the quickest driver of our financial performance."

In other words, the Schaumburg, Ill.-company's mobile division's future, as envisaged by Jha, will be determined by how successful it is in selling primarily smartphones. Feature phones will be less prominent in the company's product lineup because "there's not a huge amount of profit pool in feature phones, especially in emerging marketplaces," according to Jha.

Smartphones, on the other hand, have higher average selling prices and have the potential to lift margins at Motorola mobile devices.

This strategy is reminiscent of the Motorola Jha was recruited to rescue. In the earlier part of this decade, Motorola came out with phones like the Razr—and before that the StarTac in 1996—which had runaway success and propelled the company to a 22 percent market share by 2006, raising sales in the mobile division to a record $28.4 billion with shipment of 217 million handsets.

Many analysts since then have blamed Motorola's precipitous drop from the top ranks of the world's handset manufacturers on the company's strategy of occasionally rolling out super-phones like the Razr that initially receive enthusiastic response from consumers—driving up sales temporarily—only to burn out as buyers move on to competing devices from rivals.





Guru of Grounding

11/3/2009 2:55 PM EST

Why is no one willing to admit that there's a huge 60-something segment of the market that's not being served? I don't want a simple cell phone just because it's cheap, I want something to fill the gap between the "Jitterbug" and the feature-glutted, tiny-keyed, tiny screened, do everything gadgets that delight 20-somethings. I hate the inference that simple phones are only for the poor. Some of us have lots of money, but because we're not gadget geeks, and we have a real life instead of social networks, we're overlooked consistently! How about serving that market as a way to differentiate your self from all the other "also rans". It was a sad day indeed when Motorola started chasing trends and left a core business that they were very good at (semiconductors, that is).

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DrDon

11/3/2009 4:09 PM EST

"Cutting 9700 jobs has put Motorola in a competitive position", Hmmm... I do not agree with this comment.

I did agree with the author that Motorola is not Apple, and Jha isn't Steve Jobs.

Apple hasn't laid off their people and will still continue to dominate. "You cannot save your way to prosperity", Gordon Moore of Intel.

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turbovectorz

11/3/2009 4:27 PM EST

I think Moto is taking a major gamble with competing open-source smartphone HW/SW projects. They should stick to making good two-way radios.

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Feenix

11/4/2009 1:06 AM EST

Motorola has never gotten past it's "warring tribes" culture. Today, they have a history that includes several generations of managment that has never been successful in the market place. It is difficult to to overcome that history.

The best thing about Motorola is that they served as a training ground for a lot of engineering talent.

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jzee

11/5/2009 11:22 AM EST

Motorola used to be an innovative company until the infamous Padmasree Warrior and her army of grasshoppers, the likes of Anson Chen, Sam Desai, just to name a few,
took over the company. These insects slowly chewed off the best parts of Motorola around the world in the name of cost cutting & went on to claim huge bonuses from short-term savings made. When Motorola finally started to sink, some of the insects simply vanished. Well done Mr. Jha, you now have the oppotunity to finish Motorola off! And a warning to were ever the insects have landed, your time will come soon.

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